Online Orders

With our current volume, orders will be fulfilled within 1-2 business days.

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How to Order

Browse our site to purchase textbooks, digital course materials, general reading books, clothing, and more. When you submit your order, you'll receive a confirmation email with details about your order. This doesn't mean it's ready yet! You'll get a second email when it's been shipped, or is ready for pickup.

For security reasons, we do not accept phone orders.

Medical Orders

To place an online order with the medical bookstore, visit our storefront with Login Canada. Please note that Login fulfills these orders directly - they don't come through the store.



We're happy to ship your items to you! All of our shipments are professionally packed to ensure the safety of your items en route.

By default, orders are shipped via Canada Post. Faster options are often available for an additional fee. You'll see these options at checkout.

On average, your order will be processed and shipped in 1-3 business days. During peak times like August or December, delivery time may take longer.


In-Store Pickup

We're located on the first floor of the MacEwan Student Centre. When your order is ready, you'll receive an email with instructions for pickup. 


Cancelling Your Order

Between Aug 29-Sept 15 online orders can be cancelled within 30 minutes of placing your order. If you need to cancel your order, please email with "Cancel [Your Order Number]" in the subject line. Unfortunately, after this window your order cannot be cancelled.

Returns and Troubleshooting

We're happy to accept returns and exchanges that are covered by our return policy.



Can I get my order shipped to me?

Absolutely. Select your preferred shipping method at checkout.

How do I pick up my order?

In-store pickup is available! When you place your order, select in-store pickup. You'll get a confirmation email, then a second email when your order is ready. Follow the instructions in the second email to pick up your order.

Can someone else pick up my order?

Yes! Just provide the name of your pickup person in the comment section during checkout.

How long will it take for my order to get to me?

That depends. If your book is in stock, we will ship it out to you within our current processing times. You'll get an email with your tracking number directly from Canada Post and you will be able to track your package.

How do I pay for my order?

We accept all major credit cards on our site. Your credit card information is securely processed by a PCI compliant leading credit processing company. The University of Calgary Bookstore does not see or store any of your credit card information.

Why was my order cancelled?

We only cancel orders we're unable to process. This usually means that your card was declined. Please contact your financial institution for more information.

What happens if I don't pick up my order?

If your order is not picked up within 30 days we will cancel and refund your order. A 20% restocking fee will be applied.