Returns and Exchanges

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Return Policy

Clothing, Giftware, General Reading & Merchandise

We accept returns for a full refund within 14 days of customer purchase with original receipt. Returns must be in new, unopened, unused condition with tags attached.


All textbooks and course materials are final sale unless purchased during the safe-buy period.


Abandoned In-Store Pickups

If your order is not picked up within 30 days we will cancel and refund your order. A 20% restocking fee will be applied.


Safe-Buy Periods

Fall 2023
Safe buy:
Return deadline:
Spring 2023
Safe buy:  April 29 - May 10 2023
Return deadline: May 17 2023
Summer 2023
Safe buy: June 12 - July 3 2023
Return deadline: July 7 2023

Winter 2024
Safe buy:
Return deadline:


Compressed, Block Week & CTED Course

These course materials may be returned within 14 days of original purchase OR the first day of class, whichever is first. They may be returned within 7 days of the course being dropped or canceled (prior to the first day of class), with proof of registration and drop or cancellation.

Item Condition

All items must be in original condition as determined by the University of Calgary Bookstore. New books must be in brand new saleable condition. Used books must be in good used condition. All returns require the original sales receipt.

Here are some general guidelines for what the bookstore considers good condition for a used book. This list is not comprehensive, nor binding.

  • The spine is intact
  • No pages are missing, including the cover
  • There is minimal to no damage to the cover or contents, including tears, bends and creases
  • There is no water damage
  • There is minimal to no highlighting, doodles or notes
  • At least one University of Calgary Bookstore barcode sticker remains present on the textbook
  • In the case of packages or unique course materials, all original components are present (note: eLearning codes packaged with textbooks may be used).


Non-Returnable Items

  • Digital course materials
  • Calculators
  • Shrink wrapped packages where the shrink wrap has been broken
  • Medical equipment
  • Batteries

How to Submit a Return

Ensure you meet the return guidelines in the Return Policy.

In-store Returns: bring your item(s) which receipt to the bookstore during store hours to process the return.

Returns via Mail: ship your item(s) for return to

 University of Calgary Bookstore Returns 

2500 University Dr NW 

Calgary AB

 T2N 1N4 

Include a copy of your receipt in the box so that we know who to process the refund for. Items must be shipped by their return deadline. 

Please keep a copy of the tracking number for your shipment. The bookstore is not responsible for lost, missing, or damaged return shipments

Returns and refunds are processed when the items reach the store. 

Clothing Exchanges

Ensure you meet the return guidelines in the Return Policy.

In-store Exchanges: bring your item(s) with receipt to the bookstore during store hours to process the exchange. 

Exchanges via Mail: send the item(s) back as a return (see instructions above) and place a new online order for the correct item

Ineligible Returns

If your items do not meet return conditions we will be unable to refund your purchase. You’ll have 30 days to pick up your items or pay for return shipping. After 30 days your items will be donated.